Enabling Good Conversations

Good conversations and the relationships they can build between staff and individuals are a foundation to delivering good quality care and to achieving the best possible outcomes for individuals.  Healthcare Improvement Scotland is supporting Health and Social Care Partnerships to develop models of neighbourhood care that enable these conversations by looking to the principles of Buurtzorg. Developed in the Netherlands, Buurtzorg puts an individual at the centre of their care and empowers staff to provide coordinated relationship focussed care through self-managing teams.In this presentation Ben will:

  • Provide a brief background of the Buurtzorg model and its principles
  • Give and overview on the journey of Neighbourhood care in Scotland
  • Outline some of the considerations and challenges in applying these principles within the Scottish context

Learning outcomes:

  • Improve their understanding of how health and social care partnerships are applying the principles of Buurtzorg in Scottish models of neighbourhood care
  • Be able to reflect on the considerations and challenges that health and social care partnerships have encountered in developing their models

Ben is part of the Living Well in Communities Team for Health Improvement Scotland.  He is responsible for the Neighbourhood Care Programme which focuses on supporting partnerships and providers as they develop models of neighbourhood care based on the principles of Buurtzorg.  He previously worked for the Mental Welfare Commission as a project manager on a number of initiatives focused on person-centred, rights-based driven care and support.  He managed the set up and implementation of the National Confidential Forum; an initiative set up to listen to and provide acknowledgement to the experiences of those who have been in care as children. In addition, he project managed the production of the “Standards for Care for Dementia in Scotland” and coordinated the Mental Welfare Commission national “Principles into Practice” awards event which celebrated good practice within mental health and learning disability services across all sectors.